The National Platform for Volunteering & Social Responsibility
Taawon — The National Platform for Volunteering and Social Responsibility ("Taawon", "we", "us", or "our") is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our platform, website, or mobile application.
By using Taawon's services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of the platform.
Taawon operates under the supervision of the Development Fund and in partnership with the Ministry of Social Affairs and Labor, and the Ministry of Sports and Youth. As a nationally governed platform, we are subject to applicable data protection laws and governmental oversight, which may affect how we handle and disclose certain data.
In accordance with United Nations guidelines on youth participation in volunteer work, users must be 16 years of age or older to register and fully benefit from Taawon's services. Users under 16 may participate in activities and missions posted through the platform only with the intervention, supervision, and explicit consent of a parent or legal guardian.
We collect and process your personal data for the following purposes:
Some Taawon features are accessible without registration, such as browsing initiatives and announcements. However, active participation — including applying for volunteering missions, earning points, launching Community Calls, or posting activities — requires a registered account.
We analyze how users interact with the platform to develop new features, improve existing ones, and deliver a more relevant experience.
We may send you service updates, notifications about your account activity, promotional offers, and responses to your inquiries.
We process data to detect and prevent fraud, abuse, unauthorized access, and violations of our Terms of Service.
We may process your data to respond to lawful requests from governmental or judicial authorities, or as otherwise required by applicable law. Given that Taawon operates under governmental supervision, certain data may be accessible to supervising authorities in accordance with applicable regulations.
We process your personal data on one or more of the following legal bases:
Access to your personal data is limited to authorized Taawon staff and personnel who require it to perform their roles, and who are bound by strict confidentiality obligations.
We may share your data with:
We implement appropriate technical, physical, and administrative safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
We retain your personal data for as long as your account remains active, or as long as necessary to fulfill the purposes described in this policy — up to a maximum of 10 years. Data that is no longer needed is anonymized or securely destroyed.
Please note that no data transmission over the internet can be guaranteed as completely secure. You are also responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorized access to your account, please contact us immediately.
In the event of a data breach that affects your personal data, we will notify you promptly in accordance with applicable laws.
Community Calls: When you submit a Community Call — whether proposing an initiative, suggesting a mission, or flagging a community need — the content you submit becomes part of the platform's operational data and may be reviewed by Taawon administrators and accredited entities for the purpose of converting it into an actionable mission or initiative.
Points System: Your volunteering activity, participation evaluations, and points balance are recorded in your digital profile. This data is used to calculate rewards and generate your certified volunteering record.
We use cookies and similar technologies to enhance your experience, maintain session security, analyze usage patterns, and deliver relevant content. You may disable cookies through your browser settings; however, doing so may limit certain platform features. By continuing to use Taawon, you consent to our use of cookies.
Depending on applicable law, you may have the right to:
To exercise any of these rights, please contact us using the details below. We will respond within 30 days. We may need to verify your identity before processing your request.
Taawon may include links to or integrations with third-party websites, applications, or platforms. These third parties operate under their own independent privacy policies, and we are not responsible for their data practices. We encourage you to review their policies before sharing any personal information.
We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be posted on this page, and registered users will be notified through their accounts. Continued use of the platform following notification constitutes acceptance of the updated policy. If you do not agree with any changes, you have the right to deactivate your account.